What is the shipping cost?

Free shipping offer valid on standard ground shipping only to orders shipping within the contiguous United States / CA / UK /DE /FR /IT /ES /JP.

How can I track my order?

Homepage-Support(at the bottom of the page)-Order Tracking.

How can I return my products?

We offer 30-day return policy. Please check the Returns&Refunds Policy and contact the service team at tatvidaservice@gmail.com.

How can I get a coupon code?

REGISTER with your email, We’ll sent you a 30$ discount code to your email. JOIN NOW!

What payment methods are available?

We accept payment by credit card and Paypal.

When will my order be delivered?

2-3 working days for order processing.Our standard shipping time is 5-9 working days. But for some remote countries and cities, the delivery time can extend.

Is the machine compatible with other brand's cartridges?

All our pen style machines are compatible with universal cartridge needles.

What do I do if my machine doesn’t work properly?

For any questions about machine usage, please contact our service team and attach detailed information at tatvidaservice@gmail.com.