Warranty Policy
Warranty Object
If you need to claim warranty service, you must provide proof of purchase to prove that the product is under warranty.
The One-Year Warranty is void if :
– Overlubed your machine
– Dropped your machine
– Tampered with the motor
– Replaced parts on your own
– The machine shows signs of tampering
If you have any queries or concerns or need recommendations on any product, you can always contact us! You can reach us by email at tatvidaservice@gmail.com. And please provide the order number, product pictures, and video when submitting the warranty verification email. This info can speed up the verification process. The audit result will be sent to you by email.
1.If the machine breaks within 30 days of receiving the order and is still not repaired after contacting customer service, we will send you a new machine for free.
2.If the machine breaks within the warranty period, we will provide free maintenance. The problem of machines can’t be solved through remote support; you can ship the machine to our maintenance address for free maintenance. Meanwhile, the buyer will pay the shipping fee for sending it back.
You can contact us 24/7, and we will respond within 24 hours.